Shipping Policy

This Shipping Policy explains where orders are shipped, how shipping is charged, how long processing typically takes, and what customers can expect regarding delivery.

1. Shipping Area

Orders are shipped only within the United States, including all 50 states. The website does not offer international shipping, freight forwarding support, or delivery to countries outside the United States.

2. Shipping Method

All orders are shipped using Standard Shipping only. Expedited shipping, express shipping, overnight delivery, and premium rush fulfillment are not offered on this website.

3. Shipping Charges

Free Standard Shipping applies to all eligible orders delivered within the United States. Customers are not charged separate standard shipping fees at checkout for normal order fulfillment under this shipping method.

4. No Optional Delivery Fees

This website does not apply optional delivery charges, add-on shipping surcharges, or hidden handling fees for the standard shipping service described here. Any applicable taxes are shown during checkout. Aside from those disclosed amounts, no undisclosed shipping-related fees are added after payment.

5. Order Processing Time

Orders are generally processed within 0–1 business day after successful payment confirmation. Processing time refers to the period needed to review the order, confirm payment, prepare the shipment, and hand the package off for dispatch.

6. Daily Cut-Off Time

The daily order processing cut-off time is 5:00 PM (UTC-8 / America/Los_Angeles). Orders placed after this time are typically processed on the next business day. Orders placed on weekends or holidays may be processed on the next available business day.

7. Estimated Transit Time

After dispatch, delivery typically takes approximately 3–5 business days, depending on the destination, carrier routing, local delivery conditions, and operational factors outside the store’s direct control. Delivery timelines are estimates and should not be interpreted as guaranteed arrival dates.

8. Delivery Services Not Included

Free shipping covers standard parcel delivery only. It does not include installation, assembly, unboxing, room-of-choice placement, white-glove handling, or any in-home services.

9. Shipping Delays

Unexpected delays may occur due to weather conditions, carrier volume, address verification issues, holidays, operational disruptions, or other circumstances beyond normal processing control. In such cases, delivery may take longer than the estimated timeframe.

10. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. The website is not responsible for delays or delivery issues caused by incomplete, incorrect, or undeliverable address information submitted by the customer.

11. Delivered but Missing Packages

If a tracking record shows delivery but the package cannot be located, customers should first check the delivery area, mailbox, household members, and nearby reception points, then contact the carrier if needed. If further assistance is required, customers may also contact support with the order details.

12. Damaged Shipment Reporting

If a package arrives visibly damaged, or if the contents are damaged during transit, customers must report the issue within 72 hours of delivery and provide supporting photos of both the item and packaging.