Privacy Policy

This Privacy Policy explains how owalalive-us.shop collects, uses, stores, and protects personal information when customers visit the website, contact support, or place an order.

1. Information We Collect

Information may be collected directly from customers when they browse the website, place an order, contact support, submit a request, or interact with website features. The information collected may include:

– Name
– Email address
– Phone number
– Billing address
– Shipping address
– Order details
– Payment-related transaction references made available through the payment provider
– Customer support communications

2. Automatically Collected Data

When the website is accessed, certain technical and usage information may be collected automatically. This may include:

– IP address
– Browser type
– Device type
– Operating system
– Referral source
– Pages viewed
– Time spent on pages
– General interaction and navigation behavior

This automatically collected information may be used for analytics, website administration, fraud prevention, performance monitoring, and security review.

3. How Information Is Used

Personal information may be used for purposes including but not limited to:

– Processing and fulfilling orders
– Confirming payment and shipment details
– Providing customer service and order-related communication
– Reviewing refund, replacement, and exchange requests
– Preventing fraud, abuse, or unauthorized transactions
– Improving website functionality and user experience
– Maintaining internal business and legal records

4. Cookies and Similar Technologies

The website may use cookies, session tools, and related technologies to support website operation and improve performance. These technologies may help with:

– Keeping items in cart or session memory
– Remembering user actions during a browsing session
– Understanding traffic and site usage patterns
– Measuring website performance and technical stability
– Supporting fraud prevention and security checks

Third-party tools or service providers may also place cookies or similar tracking technologies where necessary for payment processing, site analytics, or platform operation. Customers may manage certain browser-level cookie preferences through their own browser settings, although disabling some cookies may affect site functionality.

5. Third-Party Services

Some services on the website may be provided through third-party platforms or service providers, including payment processors, hosting services, analytics tools, customer service platforms, and shipping-related systems. These providers may process information only to the extent necessary for them to perform their operational role.

Payment processing is handled by PayPal. The website does not independently store full sensitive payment account information submitted through the payment provider’s system.

6. Data Retention

Information is retained only for as long as reasonably necessary for order fulfillment, customer service, dispute handling, legal compliance, fraud prevention, accounting obligations, tax recordkeeping, or other legitimate business purposes. Retention periods may vary depending on the nature of the data and the purpose for which it was collected.

7. Data Protection

Reasonable administrative, technical, and organizational measures are used to help protect personal information against unauthorized access, misuse, alteration, or disclosure. No online system can guarantee absolute security, but commercially reasonable steps are taken to safeguard data handled through the website.

8. Sharing of Information

Customer information is not sold as a standalone product. Information may be shared only where necessary for payment processing, shipping operations, fraud review, legal obligations, platform support, or service functionality.

9. Customer Rights and Requests

Customers who wish to request access to, correction of, or deletion of personal data may contact the website using the support email listed on the Contact page. Some data may need to be retained where required for legal, transactional, fraud prevention, or accounting purposes.

10. Children’s Privacy

This website is not directed to children under the age of 13, and it does not knowingly collect personal information from children under 13.

11. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect operational, legal, or technical changes. The updated version will apply once published on this website.

12. Contact

For privacy-related questions or requests, customers may contact:

Email: support@owalalive-us.shop
Phone: +1 361-781-4370
Address:
7500 Iron Bar Ln, Suite 215
Gainesville, VA 20155
United States